Delivery and Returns

COLLECT YOUR ORDER YOURSELF 

You can now collect your parcel from our London HQ during our opening times:

Monday- Friday 10 am - 4 pm

Simply choose the "pick up" option at check out and we will notify you once your purchase is ready for collection. 

  

RETURNS

Please note for all items bought in ejingzhang.com Sale Promotions cannot be exchanged or returned.

We want you to love what you ordered, but if something isn't right, let us know.

You can return any unworn products purchased online within 14 days from your order date. All returns should be sent back to us in their original packaging and in good condition with the Returns Form completed.

Please request proof of delivery for your return as we cannot be held responsible for anything that is lost or damaged in transit.

Allow for 7 days from the day the return arrives back for the refund to be processed.

Delivery charge and returned postage will only be refunded if the item is faulty.

If an item you have received is damaged please inform us within 24 hrs of delivery to arrange for a replacement to be sent.

PLEASE RETURN TO:

 

Ejing Zhang Design LTD.
RETURNS Studio E2M,
Cockpit Yard,
Northington St.
London WC1N 2NP