PRECIOUS METALS
To care for your pieces, avoid exposure to perfumes, oils and household chemicals. If tarnishing occurs wipe with a jewellery cleaning cloth or clean with a suitable cleaning agent. Keep away from hard surfaces as bumps and scratches will cause wear to the plating. To extend the life of your plated jewellery we recommend keeping in a soft pouch or jewellery box, out of direct sunlight and heat.
RESIN PIECES
All resin are handcrafted to make each piece unique. Differences and flaws may therefore occur. Resin is a strong and durable material, nevertheless should be treated as a ceramic as it can break if dropped or knocked against a hard surface. To keep your resin jewellery in good condition, simply wipe with a clean, dry cloth. To prolong the original colours of each jewellery piece, keep away from sunlight.
SEMI- PRECIOUS STONES & PEARLS
Semi- Precious stones are very delicate and should be handled with extra care. We recommend using soft, dry, untreated clothe to clean your stones. Pearls are natural materials, each piece is unique and will vary slightly in shapes and colours. Jewellery with pearl can be cleaned with lukewarm damp cloth. Avoid exposure to perfumes, oils and household chemicals.
STANDARD SHIPPING RATES:
- UK orders under £200.00 // £5.00
- UK Orders over £200.00 // Free Shipping
- EU orders under £200.00 // £10.00
- EU Orders over £200.00 // Free Shipping
- International orders under £300.00 // £15.00
- International Orders over £300.00 // Free Shipping
Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from Ejing Zhang.
All our orders are wrapped in our beautiful packaging and sent via trackable courier.
To our EU Customers, please note that all orders entering European Countries are now subject to Duty and Custom charges which are payable by the customer. Please check back for updates as we are currently working on analysing and implementing new solutions with our carriers.
RETURNS
You can return unworn products purchased online within 14 days of your order date. All returns should be sent back to us in their original packaging and in their original condition.
SALE ITEM RETURNS
All items bought in ejingzhang.com promotions can be exchanged for another item or online credit within 14 days but not refunded. Online credit cannot be exchanged for a cash refund at any point.
For more details, please see our Returns Policy.
